Shipping policy

đźšš 1. Shipping Options & Costs

  • Standard Shipping: Cost and estimated delivery time (e.g., â‚ą50–70, 3–7 business days).

  • Express / Expedited: Higher fee for faster delivery (e.g., â‚ą150, 1–2 business days).

  • Free Shipping: Often offered above a certain order value (e.g., "Free standard shipping on orders â‚ą499+").

  • International Shipping: If applicable—list countries served, duties/taxes, and typical delivery times.

 

 

📦 2. Order Processing Time

  • Usually stated as 1–2 business days.

  • May include cut-off times (e.g., “orders placed before 4 PM are shipped the same day”).

  • Include mention of potential delays (e.g., weekends, holidays, high-season spikes).

 

 

đź“… 3. Estimated Delivery Timeframe

  • Provide ranges (e.g., “Delivered within 3–7 business days”).

  • If applicable, break down by region (metro vs tier‑2/tier‑3 cities).

  • Mention factors that may affect timings (e.g., weather, courier delays).

 

 

🌍 4. Delivery Area / Restrictions

  • Specify if it's domestic only or includes international destinations.

  • Mention restricted zones—like PO Boxes, military addresses (APO/FPO), islands, etc.

 

 

🔄 5. Order Tracking

  • Affirm that customers get a tracking number via email or SMS.

  • Indicate which courier partners are used.

  • Provide steps to track the order (e.g., link to courier site).

 

 

đź’° 6. Customs, Duties & Taxes

  • Clarify that duties or GST are included (domestic) or not included (international).

  • State that customers are responsible for any import/customs fees.

 

 

📦 7. Packaging Standards & Special Items

  • Describe packaging for fragile items.

  • Mention “environmentally friendly” practices if relevant.

  • Highlight items requiring signature at delivery.

 

 

⚠️ 8. Lost, Damaged, or Delayed Shipments

  • Explain claim process with courier (e.g., “contact courier and share reference with us”).

  • Clarify your role—replacement, refund, etc.

  • State liability limits and timelines for filing claims.

 

 

✔️ 9. Returns & Exchanges Shipping

  • Clarify if return shipping is free or customer-paid.

  • Provide drop-off or pick-up procedures.

  • Mention processing time for refunds/exchanges.

 

 

🧭 10. Contact & Support

  • Provide customer service email/phone.

  • Include turnaround times for responses.

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